• To enable the learner to enquire, question or appeal against an assessment decision.

• To attempt to reach agreement between the learner and the assessor at the earliest opportunity.

• To standardise and record any appeal to ensure openness and fairness.

• To facilitate a learner’s ultimate right of appeal to the awarding body, where appropriate.

• To protect the interests of all learners and the integrity of the qualification.

• To process completed applications for appeal within 14 days 

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In order to do this, Famlingo will:

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• Inform the learner at induction of the Appeals Policy and procedure.

• Record, track and validate any appeal.

• Forward the appeal to the awarding body when a learner considers that a decision continues to disadvantage her/him after the internal appeals process has been exhausted.

• Keep appeals records for inspection by the awarding body for a minimum of 18 months

• Have a staged appeals procedure.

• Take appropriate action to protect the interests of other learners and the integrity of the qualification, when the outcome of an appeal questions the validity of other results.

• Monitor appeals to inform quality improvement.